Return & Refund Policy

At Groot Kat Atelier, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to help.

Change of mind

We accept returns for change-of-mind purchases within 14 days of delivery, provided:

• The item is unworn and unwashed

• The item is in its original condition

• All original tags are attached

• The item is returned in its original packaging where possible

Customers are responsible for return shipping costs for change-of-mind returns.

Once we receive and inspect the returned item, we will process your refund to the original payment method. Original shipping costs are generally non-refundable.

Faulty or incorrect items

If your item arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery with your order number and photos of the issue.

If the issue is confirmed, we may offer a replacement, repair or refund as appropriate. Groot Kat Atelier will cover reasonable return shipping costs for confirmed faulty or incorrect items.

Exchanges

We do not guarantee direct exchanges due to limited quantities. If you need a different size or colour, please contact us and we will let you know what options are available.

Sale items

Sale or promotional items may have different return conditions. Any exclusions or special conditions will be clearly stated at the time of purchase.

How to request a return

Email us with:

• Your order number

• The item you wish to return

• The reason for the return

• Photos where relevant

Please do not send items back without contacting us first.

Groot Kat Atelier reserves the right to assess returns and refuse a return where the item does not meet the conditions above.

Nothing in this policy limits your rights under applicable Australian consumer law or other applicable consumer protection laws.

For return enquiries, please contact us through our Contact page.