Shipping Policy

Groot Kat Atelier ships orders within Australia, to South Africa and internationally.

Processing

Orders are generally processed within 2–5 business days after payment is received.

During product launches, promotions or periods of high demand, processing may take longer. If there is a significant delay, we will do our best to keep customers informed.

Delivery

Delivery times depend on your destination and shipping service selected at checkout. Delivery timeframes shown at checkout are estimates and are not guaranteed.

Once your order has been handed to the shipping carrier, delays caused by the carrier, customs, weather or other circumstances outside our control are not the responsibility of Groot Kat Atelier.

International orders

International customers may be required to pay customs duties, import taxes or other charges when their order enters their country. These charges are the responsibility of the customer.

Incorrect addresses

Please make sure your shipping information is correct before completing your order. If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Lost or damaged orders

If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details so we can investigate with the shipping carrier.

For shipping questions, please contact us through our Contact page.